FAQ

How long will it take for my order to be shipped?
Most orders are processed and dispatched within 1-2 business days. Delivery times depend on your location and the shipping method selected. Domestic orders typically arrive within 2-5 business days, while international deliveries may take longer.

Do you offer international shipping?
Yes, we offer international shipping to most countries. Shipping fees and delivery times vary depending on your location. Please note that customs duties and taxes may apply to international orders, which are the responsibility of the customer.

How can I track my order?
Once your order has been shipped, you will receive an email with tracking details. You can track your order on the carrier’s website.

Can I change or cancel my order?
If you wish to change or cancel your order, please contact us within 24 hours of placing the order. After this period, we cannot guarantee the change or cancellation as processing and shipping may have already begun.

What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and Apple Pay. We also offer the option of paying in installments with services like Afterpay.

Can I change the shipping address after placing an order?
If you need to change your shipping address, please contact us immediately. Once your order has been dispatched, we are unable to make changes to the address.

Do you offer gift wrapping services?
At this time, we do not offer gift wrapping services. However, we ensure that all items are packaged securely to arrive safely.

What should I do if my order is damaged or defective?
If your order is damaged or defective, please email us at info@zazthetics.com with photos of the item and packaging. We will assist you with a replacement or refund based on your preference.

How do I return an item?
You can return items within 30 days of receiving your order. Items must be in unused, resalable condition with the original packaging. For more information, visit our Return Policy.
Return shipping fees may apply unless the item is defective or damaged.

Do you offer any discounts or promotions?
Yes, we frequently offer promotions and discounts. Make sure to subscribe to our newsletter or follow us on social media for updates on exclusive offers, seasonal sales, and more.